At UPEX.LK, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
We accept returns within 7 days from the date of delivery, provided that:
The product is in its original condition.
The product is unused and undamaged.
All original packaging, accessories, manuals, and included items are returned.
Proof of purchase or order confirmation is provided.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items may not be eligible for return unless they are defective or incorrectly supplied:
Products damaged by misuse, negligence, or accidents.
Products with missing parts, accessories, or packaging.
Items showing signs of use or physical damage after delivery.
Clearance, promotional, or specially ordered items (unless defective).
Return Shipping Costs
Unless the product was delivered incorrectly or is defective upon arrival, return delivery charges must be paid by the customer.
Customers are responsible for safely packaging and shipping returned products back to UPEX.LK.
We recommend using a trackable courier service, as UPEX.LK cannot be responsible for returns lost during transit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Where verified, we will arrange an appropriate solution, which may include:
Replacement of the product
Repair under warranty (if applicable)
Refund approval
Additional information or photographs may be requested to process your claim.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
Refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on the payment provider or financial institution.
Shipping and delivery charges are generally non-refundable unless the return is due to an error by UPEX.LK.
How to Request a Return
To initiate a return, please contact our customer support team with:
Order Number
Customer Name
Contact Number
Reason for Return
Photos (if applicable)
Our team will provide instructions for returning the item.
Store Address
UPEX.LK 557 A/1/1 High Level Road, Pannipitiya, Sri Lanka
Policy Updates
UPEX.LK reserves the right to modify this Return & Refund Policy at any time. Any updates will be published on this page and become effective immediately upon posting.
This policy is customer-friendly while clearly stating that returns are accepted within 7 days and that return shipping costs are borne by the customer, which helps protect your business from unnecessary return expenses.
